If credentials passed from the portal to the gateway are not recognized by the gateway, the user will be prompted to enter the password again. As far as changes, would I be able to load configuration from old backup onto the newer OS to override any of those changes if there were any security changes for example? we have configured RADIUS for auth. After entering my NetID and Password and clicking "Connect," GlobalProtect displays "Not Connected - Authentication Failed." To fix this issue, you'll need to delete and re-add the portal info. From the system tray, click GlobalProtect to open it. I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. Linux Operation. Redhat/CentOS – sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm. If so I did send a case in. Reason: SAML web single-sign-on failed. reply message 'Reason: SAML web single-sign-on failed.'. Copyright 2007 - 2021 - Palo Alto Networks, http://www.okta.com/xxxhttp://www.okta.com/xxxAll Programs ->Palo Alto networks ->GlobalProtect -> PanGPsupport Firewall • Authentication failures o Verify the users can authenticate by browsing to the IP address of the portal and authenticating to it o View the authentication logs on the firewall in real time using the following command- tail follow yes mp-log … It has worked fine as far as I can recall. Again the assumption is that the username will be the same as used on the GlobalProtect Portal and GlobalProtect Gateway authentication. To get started, you need the following items: 1. I am having the same issue as well. This connection ensures the internet on the devices is filtered. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The member who gave the solution and all future visitors to this topic will appreciate it! However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. If this is your first time connecting to the 2factor VPN, before you can connect to it you must first be authorized to do so. If you connect to our network from home using the Global Protect VPN client, you will have to update your password to connect. Please contact the Help Desk and let them know that your computer is lacking the GlobalProtect certificate. > show global-protect-gateway current-user. It is strange it is not showing a user name. Users can start the GlobalProtect portal login, but nothing else happens. Connection Failed : Your computer is unable to connect. Any advice/suggestions on what to do here? The GlobalProtect client first connects to the GlobalProtect Portal. Authentication works for GlobalProtect Portal but fails on GlobalProtect Gateway. An Azure AD subscription. Citrix XenApp - AV Exclusions - Non persistent Session hosts. Is TAC the PA support? From these logs it is possible to tell if authentication worked as intended, or if the authentication settings need to be adjusted. Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. On the web client, we got this error: "Authentication failed Error code -1" with "/SAML20/SP/ACS" appended to the URL of the VPN site (after successfully authenticating with Okta. Click Accept as Solution to acknowledge that the answer to your question has been provided. No changes are made by us during the upgrade/downgrade at all. This issue occurred because the GlobalProtect was restarted during portal or gateway authentication. GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. This month’s edition of our software firewall... We have introduced a new BPA report! sudo dpkg – i GlobalProtect_deb-5.0.8.deb. user@ubuntu:~$ globalprotect Current GlobalProtect status: OnDemand mode. However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. The device will also automatically send credentials provided to Portal for authentication to the Gateway. Did you find the issue with the client being empty @David_Worley ? We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. I am getting the following error, I re-posted because I should have taken some of the URLs out. Connect to GlobalProtect VPN. Since you are hitting the ACS URL it would appear that the firewall is sending the request, but it isn't getting anything back from Okta. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Select ‘View’ and ‘Show Panel’. See Also: Setting up and using GlobalProtect VPN for macOS; For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu. If a student device is unable to connect to the internet, […] If it isn't a communication issue you'll need to start looking at packet captures and a tool like the SAML DevTools extension to see exactly what your response is and ensure that everything actually lines up. See the Troubleshooting section of … This may prompt the user for authentication credentials depending on the authentication profile configured on the portal. Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. Results 1-5 of 19 for (Palo Alto GlobalProtect VPN and SAML, authentication slowness and errors...for some people) (<p>Hi Everyone, recently setup saml auth on my palo firewall to allow for use of Okta and MFA for VPN authentication through global protect. If this happens, when you click Connect, nothing will happen. Palo Alto Global Protect failed to make a VPN connection with Windows 10, build 10074. Fixed an issue where, when GlobalProtect was installed for Android 10, the GlobalProtect app was not able to use the client certificate for authentication. If communicate comes back okay you should really contact TAC and have them verify your configuration and work with you to ensure that everything is working okay. Disabled/ Not Connected : GlobalProtect is disabled or failed to connect. The client would just loop through Okta sending MFA prompts. Old post but was hoping you may have found the solution to your error as we are experiencing the same thing. Globalprotect users cert renewal process? Did you find a solution? On the firewall, tailing the following logs is needed when an attempt is made from the GlobalProtect user: Execute the following command to check for current users: At the time of authentication on the portal, user credentials are passed from the portal to the gateway. For two-factor authentication (RSA SecureID for example), in addition to LDAP (or RADIUS), LDAP / RADIUS authentication should be configured for the portal stage. Collecting and examining log entries can determine where the connection may be failing. GPC-10239. The portal or gateway can use either a shared or unique client certificate to validate that … It has worked fine as far as I can recall. The button appears next to the replies on topics you’ve started. As I can recall fine as far as I can recall authentication, the device will not be to... ) connection between APS student devices and the Gateway ds: Signature, or if the authentication need... 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